Return of Non-Defective Product Upon request, a Return Material Authorization (RMA) will be issued up to 30 days from date of shipment on all non- defective product and is subject to a 35% restocking charge. Only standard items in our current product line are returnable. Special orders and discontinued merchandise are non-returnable. All products must be returned within 30 days of the date of issuance of the RMA. A copy of the RMA must accompany the shipment. Products must be returned in the original factory sealed cartons in saleable condition. All material returned is subject to inspection and any unsaleable or damaged merchandise will be credited at salvage value or less costs of repair.
Return of Defective Product All returned goods must be accompanied by an RMA issued by Envoy Lighting. Upon receipt, if product(s) are within the 1-year warranty period, and Envoy Lighting inspection determined that a defect in material or workmanship is the cause of the problem, Envoy Lighting will either repair or replace the product at no charge and will return the product. When requesting an RMA, please be sure to include: original purchase order number, catalog number and quantity to be returned.