1. Envoy Lighting warrants that its products are free of defects in workmanship and materials for a period of five years. Envoy Lighting, at its sole option, will repair or replace, F.O.B. our factory, freight prepaid, any Envoy Lighting products (other than lamps and ballasts) defective in workmanship or materials. Such repair or replacement is the sole and exclusive remedy against Envoy Lighting and is limited from date of shipment. Envoy Lighting reserves the right to determine whether to repair or replace. No charge-back, or charge for labor or material, that does not have Envoy Lighting’s prior written approval from its corporate offices in Pennsylvania will be honored, accepted or paid by Envoy Lighting. Envoy Lighting will not be responsible for any consequential or incidental damages in connection with any breach of its aforementioned warranty. Warranty terms and time periods vary by product.

2. All Inverters and emergency battery packs are covered by separate manufacturer’s warranties. Envoy Lighting does not make any warranties whatsoever as to inverters and emergency battery packs and will accept no responsibility or liability whatsoever therefore.

3. Envoy Lighting will not be responsible for any products subjected to inappropriate application or installed or modified in any way that is not in accordance with Envoy Lighting’s instructions.

4. No agent, employee or representative of Envoy Lighting has any authority to bind Envoy Lighting to any affirmation, representation or warranty concerning goods sold by Envoy Lighting and unless an affirmation, representation or warranty made by an agent, employee or representative is specifically included herein, or in Envoy Lighting’s acknowledgment or Buyer’s purchase order, or in standard printed materials provided by Envoy Lighting, it does not form a part of the basis of any bargain between Envoy Lighting and Buyer and shall not in any way be enforceable by Buyer.

5. Products that fail within warranty period due to a manufacturing defect will be replaced through the RMA process. Replacement will be for the failed component or a new unit at Envoy Lighting’s discretion. All defective units are subject to manufacturer testing. Should any failed units be found defective from misuse, improper voltage, or faulty wiring, the customer will be charged for the replacement.

6. Under no circumstances will Envoy Lighting be responsible for back charges of any kind, including, without limitation, labor charges, equipment rental fees or late penalties unless prior approval has been given. To activate the warranty, the product must be installed and maintained properly.

“Damaged” products must be reported to Envoy Lighting, in writing, within 10 days of the invoice date.

RETURN MATERIAL POLICY

Return of Non-Defective Product Upon request, a Return Material Authorization (RMA) will be issued up to 30 days from date of shipment on all non- defective product and is subject to a 35% restocking charge. Only standard items in our current product line are returnable. Special orders and discontinued merchandise are non-returnable. All products must be returned within 30 days of the date of issuance of the RMA. A copy of the RMA must accompany the shipment. Products must be returned in the original factory sealed cartons in salable condition. All material returned is subject to inspection and any unsaleable or damaged merchandise will be credited at salvage value or less costs of repair.

Return of Defective Product All returned goods must be accompanied by an RMA issued by Envoy Lighting. Upon receipt, if product(s) are within the warranty period, and Envoy Lighting inspection determined that a defect in material or workmanship is the cause of the problem, Envoy Lighting will either repair or replace the product at no charge and will return the product. When requesting an RMA, please be sure to include: original purchase order number, catalog number and quantity to be returned.

Selective products that are not defective can be returned within 60 days of invoice date along with a 35% restocking charge. Check with the office to see which products are applicable. Envoy Lighting is not responsible for concealed damage; a claim should be processed with the freight carrier company immediately.

For defective units, if replacement material is required, a replacement purchase order will have to be submitted along with this form. It will be processed as a new order and will be invoiced with terms of Net 30 days. Once the defective product is returned, tested and approved for credit; a credit memo will be issued.

MATERIAL MUST BE RETURNED BEFORE THE EXPIRATION DATE OF AN ISSUED RMA ACKNOWLEDGEMENT FORM – A CREDIT WILL NOT BE GIVEN NOR SHOULD A DEBIT BE TAKEN UNTIL THE UNITS HAVE BEEN INSPECTED AND APPROVED FOR CREDIT.

IF BROKEN LENSES ARE NOT REPORTED WITHIN 10 DAYS OF RECEIPT THEY WILL HAVE TO BE PURCHASED WITH A NEW PURCHASE ORDER.

PAYMENT TERMS

Standard payment terms are invoiced at Net 30. For additional discounts and rebates, contact your Envoy Lighting representative for early payment discounts and yearly volume rebates.

ENVOY LIGHTING WILL NOT BE RESPONSIBLE FOR ANY ACH PAYMENTS NOT CONFRIMED.

TERMS & CONDITIONS

VI. Representations and Warranties of Seller: SELLER HEREBY REPRESENTS AND WARRANTS TO BUYER THAT (I) EACH OF THE GOODS CONFORMS TO THE GENERAL DESCRIPTION CONTAINED ON THE LABELING THEREOF, (II) THE GOODS ARE OF FAIR AVERAGE QUALITY WITHIN SUCH DESCRIPTION AND (III) THE GOODS OR SERVICES COVERED BY THIS INVOICE WERE PRODUCED IN COMPLIANCE WITH THE FAIR LABOR STANDARDS ACT OF 1938, AS AMENDED.THE FOREGOING REPRESENTATIONS AND WARRANTIES ARE IN LIEU OF ALL OTHER WARRANTIES EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. Force Majeure: Seller will not be responsible for delays or failures of performance caused by evens beyond its control, including but not limited to fire, flood, other disasters, war and strike.

VII. Miscellaneous: (1) Buyer’s duties and obligations pursuant to Terms shall not be assigned or transferred by Buyer, except with the prior written consent of Seller (2) the waiver by either party of any breach or a failure to enforce any right under the Terms will not prevent subsequent enforcement of that or any other right or be deemed a waiver of any other breach;(3) the invalidity or un enforce ability of any other provision of the Terms;(4) the Terms maybe modified only in writing, signed by Seller; and (5) the Terms shall by, and interpreted and enforced in accordance with the laws of the State of Pennsylvania without regard to its principles and conflicts of laws. Packing List (Pick List)

VIII.All Claims except breakage must be made within 5 days after receipt of Goods. Purchase Order:
1. The Purchase Order number must appear on all Containers, Packing Lists, Invoices and Correspondence.

IX. Merchandise and Invoices received after the 25th of month shall be considered billed as of 1st of following month.

X. Packing Slip must accompany each shipment.

XI. All Cartons and Packages must be clearly marked as to quantity and contents. Parts must be packaged in standard.

XII. No Invoice will be processed for payment unless a signed Bill of Lading is attached.

XIII.No invoice will be processed for payment unless invoiced material is complete.

XIV.All Goods must meet Underwriters Laboratory Specifications.

XV. Seller represents that with respect to the production of the articles and/or the performance of the services covered by this Order, it has fully complied with all applicable sections of the FairLabor Standards Act of 1938, as amended.

XVI. This Order is given by the Vendee and is accepted by the Vendor upon condition that Vendor will protect and hold the Vendee harmless against any and all liability, loss or expense by reason of any patent or trade mark litigation now existing or to be hereafter commenced, arising out of any infringement of patent or trade mark on the Merchandise hereby ordered or any part thereof.